Frequently Asked Questions
Where can I buy your products?
Right here! We sell online, always.
If you are local to Northern California, or just passing through, we sell at:
The Dancer’s Pantry Shoppe in Gold River, CA
Wholesale Vendors include:
Lux and Lav Boutique (Rocklin, CA)
Terra Cottage (Folsom, CA location)
Mahina and Soul (Sacramento, CA)
Sundry Plant Shop (Rocklin, CA)
We also do occasional pop-ups. To stay updated, follow along on instagram @theyellowcompany or check our Events tab!
Am I buying a print or an original?
Each listing specifies whether the product is hand-painted or printed! The majority of items are printed, all designs are original!
Where do I submit my reference photos for custom work?
If you place an order for custom work, please include your email in the form on your checkout tab! I will reach out via email to receive your photos. If you do not receive an email, contact heryellowcompany@gmail.com.
How long does it take to ship an order once it is placed?
Orders are painted in the order that they are received! You can expect your project to be completed in 7-10 days. Because each item is hand painted, this varies depending on the amount of open orders! Customized paintings may take a few extra days to perfect!
SHIPPING: Once I finish painting your project, you will receive a shipping notification that your shipping label was created. After you receive this, you will be able to track your package. Once dropped off at USPS, shipping typically takes 2-3 business days.
LOCAL PICKUP/PORCH DELIVERY: Local pickup/deliveries are typically delivered within the week depending on location. Because you are not paying for shipping, I do not need to create a shipping label, which delays your notification process. You will be notified with an email once your order is delivered!
If you have any questions or preference on when your project is delivered, please message me through Instagram @theyellowcompany or email me at heryellowcompany@gmail.com for more information.
If you need your item in time for a birthday or other occasion, please email me at heryellowcompany@gmail.com and I will do my best to get it to you as quickly as possible! I am always happy to respond with updates about progress as well!